1. Cancellation Before Dispatch
We understand that plans can change. You may request to cancel your order at any time before the parcel has been packed and handed over to our courier partner (usually within 12–24 hours of placing the order).
2. Cancellation After Dispatch
Once an order has been picked up by the logistics courier and assigned a tracking AWB, the order cannot be cancelled in transit. Because confectionery treats are perishable, couriers do not support mid-way returns without significant damage risk.
3. Refund Process for Cancelled Prepaid Orders
If a prepaid order is successfully cancelled before dispatch:
- A 100% full refund will be initiated immediately via our payment gateway.
- The refund amount will reflect back in your original source account (UPI, Credit/Debit Card, Net Banking) within 5 to 7 business days depending on your issuing bank.
- You will receive an automated refund confirmation email / SMS with the banking reference (RRN) number.
4. Cancellation by Anurag Foods
Anurag Foods reserves the right to cancel an order under rare circumstances, including:
- Unserviceable shipping PIN code or severe weather disruptions.
- Product out-of-stock due to batch quality control rejection.
- Suspected fraudulent transaction or repeated fake COD order attempts.
In all company-initiated cancellations, any prepaid amount is 100% refunded immediately without deductions.