1. Accepted Payment Methods
To provide a seamless and secure shopping experience, Anurag Foods supports multiple verified payment modes through RBI-compliant, PCI-DSS Level 1 certified payment gateways:
- UPI & QR Scan: Google Pay, PhonePe, Paytm, BHIM, Amazon Pay, and all major bank UPI apps.
- Debit & Credit Cards: Visa, MasterCard, RuPay, Diners Club, and American Express.
- Net Banking: Over 50+ Indian commercial & private banks.
- Wallets: Paytm Wallet, PhonePe Wallet, MobiKwik, etc.
- Cash on Delivery (COD): Available on eligible PIN codes and order values.
2. Payment Security & Data Encryption
We do NOT store your bank account passwords, card CVVs, or OTP credentials on any of our internal servers. All transactions undergo end-to-end 256-bit encryption through certified gateway partners.
3. Failed or Pending Transactions
If money is debited from your bank account but the website shows an order failure or network timeout:
- The payment gateway's automated reconciliation engine will usually auto-refund the deducted sum within 24 to 48 hours back to your bank account.
- If the amount is not reversed within 48 hours, please send your transaction screenshot or UPI UTR reference to our support team at anuragfoodproducts97@gmail.com for manual reconciliation.
4. Statutory Grievance Redressal Mechanism
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Redressal Officer is appointed to address consumer complaints:
Company Name: M/s Anurag Food Products
Address: A-8, Khasra No. 17/1/2, Mandoli Industrial Area, Phase-II, Mandoli, Shahdara, Delhi – 110093
Direct Support Phone: +91 9717467467
Official Email: anuragfoodproducts97@gmail.com
Response Timeframe: Acknowledgment within 48 hours; resolution within 30 days.